If you still need help, please contact us at maerooshop@gmail.com

Company

What does Maeroo mean? Maeroo is inspired by the idea of creating magical, functional play spaces for children that merge creativity with learning. We also love that "roo" means baby kangaroo, symbolizing how our toys, like children, inspire playful and joyful exploration.

Customer Service

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, please contact us within 30 days for a refund or exchange.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. Use this number to track your package on our website or the carrier's site.

Can I use multiple discount codes at once?

No, only one discount code can be applied per order.

What should I do if my product arrived damaged?

If your product arrived damaged, please contact us immediately with photos of the damage, and we'll assist you with a replacement or refund.

What if my order didn't arrive?

If your order hasn't arrived, and you suspect it's lost or stolen, please contact us. We'll work with the carrier to resolve the issue and ensure you receive your products.

How can I update the shipping address for my order?

If you need to update your shipping address, please contact us as soon as possible. We'll do our best to update the address before the order ships.

Product

Why do I need to lay the Magnetic Wall Decal flat before installing it?

Laying the decal flat helps it regain its shape and ensures a smooth, bubble-free application on your wall.

Can I use regular markers on the Magnetic Wall Decal?

No, we recommend using only chalk markers or regular chalk to ensure easy cleaning and to maintain the quality of the decal.

Are the decals reusable?

Yes, our decals are designed to be reused. You can wipe them clean and use them repeatedly without losing their functionality.

How do I clean the Multifunctional Wall Decal?

Simply wipe the decal with a damp cloth to remove chalk or marker residue. Avoid using harsh chemicals or abrasive materials.

If you have any other questions or need further assistance, feel free to reach out to us at maerooshop@gmail.com We're here to help!